Gainsville Returns & Exchanges

At Gainsville, we want you to be completely satisfied with your home furnishings. If your purchase isn't the perfect fit for your space, you can return eligible items within 30 days of delivery for a refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully repackage your items in their original Gainsville packaging to ensure they remain protected during transit.

• 3.
  Schedule a Pickup

  For large furniture items, our concierge team will contact you to arrange a professional pickup, while smaller decor can be dropped off at any authorized carrier.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 7 to 10 business days.